Responsible Gaming at betjj

betjj believes that responsible gaming is the foundation of a trustworthy platform. We are committed to ensuring that every player who uses our cricket betting, live casino, slots, and crash games does so in a safe, controlled, and informed way. Our responsible gaming programme is built around three core principles: prevention, player empowerment, and prompt support.

Gambling is a form of entertainment, and for the vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh, it remains exactly that. However, for a small number of people, gambling can develop into a pattern that causes financial or emotional difficulties. betjj takes this seriously and provides every account holder with access to a suite of free tools designed to help keep gambling fun and within healthy boundaries.

Participation in any betting, casino, or gaming activity on the betjj Platform is strictly limited to individuals who are 21 years of age or older. This policy applies to all players, regardless of the payment method used or the device from which the Platform is accessed.

betjj uses the following measures to enforce the minimum age requirement and to protect young people from accessing gambling services:

• Identity and date-of-birth verification at the point of registration, with government-issued ID documentation required where automated checks cannot confirm age conclusively.
• Mandatory KYC age verification before the first withdrawal is processed on any account, regardless of whether registration verification was already completed.
• Immediate account suspension where betjj has reasonable grounds to suspect that the account holder may be under the minimum age, pending submission of satisfactory verification documents.

Self-exclusion is the most powerful responsible gaming tool available on betjj. When you self-exclude, your account is suspended for the chosen period, all active sessions are terminated, pending withdrawals are processed normally, and betjj will take all reasonable steps to prevent you from opening a new account during the exclusion window.

How to Request Self-Exclusion

• 1 Log in to your betjj account and navigate to Account Settings.
• 2 Select the Responsible Gaming section and choose Self-Exclusion.
• 3 Choose your preferred exclusion period: 1 month, 3 months, 6 months, 12 months, or permanent.
• 4 Confirm your request. Your account will be suspended immediately and a confirmation will be sent to your registered mobile number.

Alternatively, if you are unable to access your account or prefer to request self-exclusion directly, please email our support team at [email protected]. Self-exclusion requests submitted by email are processed within one hour during support hours. Once a self-exclusion is active, it cannot be reversed until the chosen exclusion period has fully elapsed.

If you share a device with family members — including children or younger relatives — please ensure that your betjj account is logged out when not in use and that your login credentials are kept private. Never allow another person to use your betjj account; accounts are strictly personal and non-transferable.

If you are concerned that a family member or close friend may have a gambling problem, the most helpful thing you can do is start an open, non-judgmental conversation. Avoid criticism or confrontation, and instead focus on expressing concern and offering support. Encourage them to contact betjj support to explore the self-exclusion or cooling-off options available to them.